Privacy Policy

This Privacy Policy explains how Think Timber Ltd collects, uses and protects your personal information when you visit our website and order from us.

1. Who we are

Think Timber Ltd (“we”, “us”, “our”) is the data controller responsible for your personal information. We supply staircase components and timber products to trade and business customers. If you have any questions about this policy or the information we hold about you, please contact us using the details at the end of this page.

2. The information we collect

We collect information you give us, and information we collect automatically when you use the site:

• Account and trade details – when you register or apply for a trade account, such as your name, business name, email address, telephone number, and billing and delivery addresses.
• Order information – the products you order, your order history, delivery details, and correspondence relating to your orders.
• Enquiries – the details you provide when you contact us or complete a form, such as your name, email address, telephone number and message.
• Payment information – card payments are handled by our payment provider (see Payments below); we do not store your full card details.
• Technical information – collected automatically when you visit, such as your IP address, browser and device information, and how you use the site, through cookies and similar technologies.

3. How and why we use your information

We use your information to:

• set up and manage your account, including trade accounts and pricing;
• process and deliver your orders and provide customer support;
• take payment and help prevent fraud;
• meet our legal, accounting and tax obligations;
• keep the website secure and improve how it works; and
• where you have agreed, send you relevant updates or marketing.

Under UK data protection law, our lawful bases for using your information are: performing our contract with you (your orders and account); complying with legal obligations (such as tax and accounting); our legitimate interests (running, improving and securing our business); and your consent (for non-essential cookies and any marketing), which you can withdraw at any time.

4. Payments

Card payments on our website are processed securely by Square. Your card details are entered directly with Square and are not stored by us. Square handles your payment information as a separate data controller – you can read the Square privacy notice at squareup.com/gb/en/legal/general/privacy.

5. Cookies and analytics

We use cookies and similar technologies to make the site work, remember your preferences, and understand how it is used. Non-essential cookies, including analytics, are only set with your consent, which you can give or change at any time through the cookie banner. We use analytics tools such as Google Analytics to help us understand and improve the site.

6. Who we share your information with

We share your information only where necessary, with:

• service providers who help us run our business, for example payment processing, order management, delivery and couriers, IT, hosting and website support;
• our professional advisers, such as accountants; and
• authorities or other third parties where we are required to do so by law.

We do not sell your personal information.

7. International data transfers

Some of our providers (for example analytics or payment services) may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved standard contractual clauses, so your information remains protected.

8. How long we keep your information

We keep your information for as long as you have an account or we are supplying goods and services to you, and afterwards for as long as we need to for our legitimate business purposes and to meet legal, accounting and tax requirements, which is generally six years.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

10. Your rights

You have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, to ask us to transfer it, and to withdraw your consent where we rely on it. To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised last updated date.

12. How to contact us

For any questions about this policy or the personal information we hold about you, please contact:

Think Timber Ltd
Unit 62, Brick Kiln Lane, Parkhouse Industrial Estate, Chesterton, Newcastle-under-Lyme, ST5 7AS
Email: sales@thinktimber.com
Telephone: 01782 355481

Last updated: June 2026.